Dental Scheduling Coordinator
Practice Description: We are a well-established, fast paced, office that specializes in Cosmetic Dentistry. We are a patient focused, family oriented dental office that caters to patients in Madison Park.
The Appointment Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.
Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals. Verify address/phone/insurance at the time of check-in. Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures. Check phone messages every morning/turn phones on, make sure the voice mail is reflecting accurate information.
Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.
Uses computer, fax, or courier service to transmit information or documents when requested.
Keeps the front desk and reception areas clean. Organizes magazines to keep current and neat. Waters the plants.
Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
Produces the doctor's call list and provides to the doctor each day, as necessary.
Confirms patients 2 days before apt to remind them of their scheduled appointment time, or monitors the automatic communication system and maintains accuracy. Adheres to all safety and health regulations.
Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
During morning huddles, reports on production results, addresses problems that occurred, and evaluates patient flow from the previous day. Updates staff on the status of the current day’s production goals, and identifies scheduling gaps.
Keeps staff and doctor informed of scheduling problems, issues or concerns, note all patient interactions in the proper patient note field
Organizes daily charts and provides to clinical staff for review.
Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.
Manages google calendar.
Update "next day" schedule with correct provider to ensure accurate walkout. Check with specialists for x-rays. Note all balances to be collected.
Work on Quick fill, follow up on patients with treatment plans.
Look in advance on schedule to make sure we are appropriately staffed, reach out to temp agency if need hygiene/assistant; confirm with DR in advance.
Print out routing slip and go over with the financial coordinator.
Pay Range: $20-$30 per hour depending on experience
Medical/Dental Insurance: Medical/dental
Paid Time Off: Vacation, 5 paid holidays
Number of Dentists: 1
Number of Registered Dental Hygienists: 3.5
Number of Assistants: 3
Number of Front Office Staff: 2-3
Number of Sterilization Techs: 1
Work Schedule: Tuesday-Friday as well as every other Monday
Years Experience Required: 2
Required Skills: Knowledge of appointment coordinator procedures as listed in the job description
About Dental Professionals
There are many ways to work with us!
Full-time Flexible: You can qualify to be our full-time employee and we’ll provide you with a competitive pay and benefits package! YOU DECIDE YOUR SCHEDULE. Work when YOU want and as much as you want. You can have the flexibility to work around YOUR life, rather than trying to fit in life around your work schedule.
Per Diem: Pick up an occasional shift whenever it fits your schedule, while you’re between jobs, or during an office closure.
Temp to Hire: Work per diem jobs while seeking a full-time position, in some cases as a working interview with a potential employer.
Direct Hire: We can help you find your next dream job with a new office!